Newsgate360 – Saudi Arabia: The General Authority of Civil Aviation (GACA) announced its monthly passengers satisfaction report for the month of December, 2019. The report was for each of King Khalid International Airport in Riyadh, King Abdulaziz International Airport in Jeddah, King Fahd International Airport in Dammam, and Prince Mohammed bin Abdulaziz International Airport in Medinah.
According to GACA’s statistics for the month of December, where more than 800,000 passengers participated in the survey, the overall satisfaction rate reached 75%, which is the same as last November’s ratio.
Prince Mohammed bin Abdulaziz International Airport in Medinah recorded an increase in passenger satisfaction percentage, which reached 80% compared to last November ratio, which recorded a 79%,. The passenger satisfaction recorded at King Khalid International Airport in Riyadh and King Abdul Airport Aziz International in Jeddah, and King Fahd International Airport in Dammam, registered the same numbers as for the month of November, respectively at 79%, 68%, 76%.
It is worth noting that GACA represented by the General Administration for Quality and Customer Protection, conduct field trips periodically at the mentioned airports, preparing reports on the level of customer satisfaction and their observations on the services provided. The aim to assess the current level of services, and analyze the information received through opinion polls carried out by the team. The tools used in the evaluation is highly reliable, in an effort to improve and develop those services provided to traveling public around the Kingdom’s airports.
GACA issues monthly reports on the level of travelers ’satisfaction with the services provided in airports around the Kingdom, with the aim of assessing the current level of services and persevering in developing and improving them by applying the highest international standards in the field of passenger services quality. Furthermore, a qualitative chance to improve the quality of those services provided, which is in line with the goals of the Kingdom’s vision 2030 to achieve the highest levels in service quality.